STRATEGY
What did we learn while testing the COVID-19 vaccination schedule in Uruguay?
"At the beginning of 2021, the first Covid-19 vaccines were delivered with the goal of immunizing the entire Uruguayan population. Offering people the chance to sign up to receive the vaccine, on equal terms and at an accelerated rate, was one of the main challenges of the project. In response to this situation, we implemented a system to manage registration requests, so that it could be scaled and could cater to the entire population through different channels: Web, Chatbot, Call Center, Ap...